Privacy Policy

1. Introduction

This Privacy Policy explains how Digital Wave LLC ("Digital Wave", "we", "us", or "our") collects, uses, and protects personal data when you:

• Visit our website digitalwaveeg.com and related pages (the "Website").
• Use our social media management and customer messaging platform (the "Service").
• Connect your Facebook Page or other Meta assets to our Service.

By accessing or using our Website or Service, you agree to this Privacy Policy. If you do not agree, you should stop using our Website and Service.

2. Who We Are and Role

Digital Wave LLC

Website: https://digitalwaveeg.com

We provide tools for businesses to manage conversations from channels such as Facebook Page comments, Facebook Messenger, and other messaging platforms in a unified inbox.

For our own website and marketing, we act as a data controller. For data we process on behalf of our business customers (for example, their Facebook Page messages and comments), we generally act as a data processor and handle data according to their instructions.

3. Information We Collect

We may collect the following categories of data:

• Account and business information: name, email address, password (hashed), phone number, company name, role, and billing details where applicable.
• Facebook / Meta data (when you connect a Page or authorize our app): Page ID and name, Page access tokens, public posts and comments (IDs, text, timestamps, basic metrics), messages sent to the Page, and limited profile information of people who interact with the Page (such as numeric IDs, profile name, and profile picture URL) as permitted by Facebook.
• Usage and log data: IP address, browser type, device information, pages visited, actions in the dashboard, timestamps, and technical logs for security and error diagnosis.
• Communication data: records of communications with you (for example, support requests).

4. How We Use Your Information

We use the data described above for the following purposes:

• To provide, operate, and maintain the Service and Website.
• To connect to your Facebook Page and retrieve comments, posts, and messages you authorize us to access.
• To display conversations in your inbox and allow you and your team to respond.
• To authenticate users, secure accounts, and prevent abuse or fraud.
• To monitor performance, fix errors, and improve reliability and features.
• To communicate with you about the Service, including important updates and support.
• To comply with legal obligations and enforce our agreements.

We do not sell personal data to third parties.

5. How We Share Information

We do not sell personal data and we do not share data between different business customers. We only share personal data in the following limited situations:

• Infrastructure and tools: We use trusted hosting, infrastructure, and support providers (for example, cloud servers, email delivery, or error monitoring) to operate the Website and Service. They may process data only on our instructions and under confidentiality obligations.
• The business you contact: If you send a message or comment to a Facebook Page or other channel that a business manages through our platform, we show that content to that specific business and its authorized users only, because they are the ones you are communicating with.
• Legal requirements: We may disclose data if required by applicable law or a valid legal request, or when necessary to protect our rights, property, or the safety of us, our customers, or others.

6. Data Retention

We retain personal data for as long as necessary to provide the Service, operate our business, resolve disputes, and comply with legal obligations. When data is no longer needed, we will delete or anonymize it.

7. Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system can be completely secure and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for all activities under your account.

8. Facebook / Meta and Other Platforms

Our Service connects to Facebook and other third-party platforms. Your use of those platforms is also governed by their own terms and privacy policies (for example, Facebook’s Data Policy and Meta Platform Terms). We do not control how Facebook or other third parties process personal data outside of our integration.

The exact data we receive from Facebook depends on the permissions you grant our app and Facebook’s own platform rules and limitations.

9. Your Rights

Depending on your local laws, you may have rights such as access, correction, deletion, restriction or objection to certain processing, and data portability.

If we process your data on behalf of one of our business customers (for example, you commented on their Facebook Page), please contact that business directly to exercise your rights. We will support them as required. For requests directly to us, contact us using the details below.

10. International Transfers

We may use servers or service providers located in different countries. Where personal data is transferred across borders, we take appropriate steps to protect it in accordance with applicable laws, for example by using contractual safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date at the top. If changes are significant, we may provide additional notice through the Service or by email.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Mohandessin, Giza – المهندسين، الجيزة